Workforce

I remember sitting across from someone in an exit interview who cited enormous problems. Real ones. The kind that, if I had heard them six months earlier, might have changed something. But I was hearing them now. On their last day. With their badge already turned in and their next job already lined up. Everything they said was true. Every word of it was useful. And none of it could be applied to the situation that had just walked out the door. That is the exit interview. True

It is a story about the systems an organization has or has not built, and what those systems say about who they are when it counts.

And it starts the moment you decide whether policy is a compliance exercise or a culture-building one.